Zoom isn't working

config.style.page.font: "Helvetica/Arial/sans-serif 20" config.style.page.color: "#003468 on white" config.style.page.link.font: "underline" config.style.page.link.color: "gray-9" config.style.page.link.lineColor: "#6AA2B8" config.style.page.link.active.color: "white on #0064A4" config.style.page.header.font: "16" config.style.page.header.link.font: "small caps" config.style.page.footer.font: "16" config.style.page.footer.link.font: "small caps" config.header.left: "UC Irvine Paul Merage School of Business" -- Click on any of the following Zoom issues to see some basic steps you can take to fix the underlying cause. >[[You can’t see a new feature that others are talking about->Update]] >[[You can’t connect to a Zoom meeting->Can't Connect]] >[[You see a **Your internet is unstable** message->Internet]] >[[You appear as your profile picture in the Participants panel->Video]] >[[Your camera isn’t working->Video]] >[[Other participants stop responding to what you are saying->Microphone]] >[[Your audio isn’t working->Microphone]] >[[You can’t hear what others are saying->Audio]] >[[Your audio isn’t working->Audio]] >[[Videos randomly freeze->Freeze]] [[Still experiencing technical issues? ->Still Having Issues?]]

config.style.page.font: "Helvetica/Arial/sans-serif 20" config.style.page.color: "#003468 on white" config.style.page.link.font: "underline" config.style.page.link.color: "gray-9" config.style.page.link.lineColor: "#6AA2B8" config.style.page.link.active.color: "white on #0064A4" config.style.page.header.font: "16" config.style.page.header.link.font: "small caps" config.style.page.footer.font: "16" config.style.page.footer.link.font: "small caps" config.header.left: "UC Irvine Paul Merage School of Business" -- <img src="https://digitallearning.merage.uci.edu/techsuccess/zoom/unstable-internet.png" alt="Unstable Internet" width="350px" height="350px" align="right"> It sounds like your internet connection might be the issue. Here are a few things you can do to address internet connection * Switch off the HD setting of the camera through Zoom * Mute your microphone when you’re not speaking * Consider removing the virtual background * Turn off the video completely * Close other apps * Physically move the computer closer to the WiFI access point * Connect to the internet using a wire * Go to your backup (e.g., mobile device) [[Still experiencing technical issues? ->Still Having Issues?]] >>[[Explore other Zoom technical issues ->Zoom isn’t working]]

config.style.page.font: "Helvetica/Arial/sans-serif 20" config.style.page.color: "#003468 on white" config.style.page.link.font: "underline" config.style.page.link.color: "gray-9" config.style.page.link.lineColor: "#6AA2B8" config.style.page.link.active.color: "white on #0064A4" config.style.page.header.font: "16" config.style.page.header.link.font: "small caps" config.style.page.footer.font: "16" config.style.page.footer.link.font: "small caps" config.header.left: "UC Irvine Paul Merage School of Business" -- <img src="https://digitallearning.merage.uci.edu/techsuccess/zoom/profile-picture.png" alt="Video is not working" width="350px" height="350px" align="right"> It sounds like your camera might not be working. Here are a few things you can do to address camera issues: * Make sure the appropriate camera is selected (e.g., Laptop Webcam, USB-Connected Camera) * If using a USB-connected external camera, be sure the camera is configured * Close other tools that might be using the camera (e.g., Facetime, Photobooth) * Remove any camera coverings * [[Make sure Zoom has access to the camera on your computer->https://support.zoom.us/hc/en-us/articles/360016688031-Using-the-Zoom-client-and-Zoom-Rooms-with-macOS#h_55c97bea-9e47-44ad-a374-5b5049ea139f]] [[Still experiencing technical issues? ->Still Having Issues?]] >>[[Explore other Zoom technical issues ->Zoom isn’t working]]

config.style.page.font: "Helvetica/Arial/sans-serif 20" config.style.page.color: "#003468 on white" config.style.page.link.font: "underline" config.style.page.link.color: "gray-9" config.style.page.link.lineColor: "#6AA2B8" config.style.page.link.active.color: "white on #0064A4" config.style.page.header.font: "16" config.style.page.header.link.font: "small caps" config.style.page.footer.font: "16" config.style.page.footer.link.font: "small caps" config.header.left: "UC Irvine Paul Merage School of Business" -- <img src="https://digitallearning.merage.uci.edu/techsuccess/zoom/mic.png" alt="Others can't hear you" width="350px" height="350px" align="right"> This might be caused by a microphone issue. The microphone settings are generally available in the Zoom menu at the bottom. Here are a few steps to trouble-shoot microphone issues. * Make sure you are not muted <blockquote>Note: The meeting host might need to unmute you, but you can request to be unmuted.</blockquote> * Make sure the appropriate microphone is selected in audio * Ensure you have connected your audio. If you see the Join Audio icon in the meeting controls, click it and select Call Over Internet. If prompted, allow Zoom to access your microphone. * Close other tools that might be using the microphone * [[Make sure Zoom has access to your microphone->https://support.zoom.us/hc/en-us/articles/360016688031-Using-the-Zoom-client-and-Zoom-Rooms-with-macOS#h_55c97bea-9e47-44ad-a374-5b5049ea139f]] See *[[My audio is not working on iOS or Android->https://support.zoom.us/hc/en-us/articles/204484835-My-audio-is-not-working-on-iOS-or-Android]]* for help with mobile [[Still experiencing technical issues? ->Still Having Issues?]] >>[[Explore other Zoom technical issues ->Zoom isn’t working]]